Unfortunately, we are unable to offer a refund or exchange on any items 30 days after the purchase date. Refunds for non-defective returned items and order cancelations will be charged a 15% restocking fee and charges for freight roundtrip.
Refunds for returned items are issued within 3 business days of the item's arrival at Fontana Forni USA. Once the returned items pass inspection for damage and use, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive an email notifying that the refund has been issued. Refunds can take up to 7-10 business days to post in your account.
If you haven't received a refund that is due after 10 business days, first double check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. If you've done all of this and you still have not received your refund yet, please contact us. Items purchased at sales price will be refunded at that same price.