Purchasing
- How much does shipping cost for an oven order?
- How much assembly and setup are required before I can use my oven?
- Do you offer financing?
- I'm about to preorder an oven, when will I get it?
- I preordered an oven, when is it going to ship?
- What kind of support is available after I receive my oven?
Shipping & Delivery
Oven Operation & Cooking
- Which oven do you recommend: wood-fired or gas-fired?
- Does smoke affect the taste of food cooked in the oven?
- How much smoke do your ovens produce?
- Can I operate the oven under my patio or a roof?
- I'm having trouble getting my wood-fired oven up to temperature for pizza. How can get the oven up to 750°F or hotter?
- What is the max temperature I can run my oven?
Warranties, Returns, & Refunds
- What kind of warranty is included with my outdoor kitchen?
- What kind of warranty is included with the stones?
- My oven arrived damaged or has a defect, can I exchange or return it?
- A stone in my oven arrived damaged or has a defect. Can I get a replacement?
- What is your refund policy?
- What is your return policy?